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We got a new job details in Tech-Keys & they are Hiring Candidates for Technical Account Manager
Company Name : Tech-Keys
Company Location : Township of Howell, NJ 07731
Job Position : Technical Account Manager
Job Category : Jobs in California
Job Description :
Tech-Keys is a full-service IT Company providing IT solutions to businesses for over a decade. Our mission has and always been to give our clients the sense of security they need to entrust us with their business’ technology needs and we are proud to say that in ten years of business we have never let a client down. It is who we are, and what we believe has been a driving force behind our incredible growth.
Tech-Keys believes very strongly in Culture and Core Values. Our company has only been able to grow and continue growing by ensuring that every individual on the team exemplifies each of the following Core Values:
FUN & BALANCED
Tech-Keys is looking for a Technical Account Manager to be responsible for the satisfaction of a portfolio of clients. The Technical Account Manager is the client liaison within Tech-Keys and ensues the client’s needs are met by interfacing with the other internal departments. This role is largely client facing and will require frequent day to day interaction with executives, facility administrators, office managers and/or other key points of contact. An in-depth knowledge and understanding of the clients’ business and technology are necessary to be successful in this position.
Ensure the client’s needs are met and clients are satisfied at all times
Ensure that the clients technology stack is appropriate as well as identify any gaps in the offering
Own and manage the end-to-end portfolio of clients’ post-sales
Conduct weekly, monthly, and quarterly client engagements (remote and onsite) to improve client care
Coordinate product fulfillment requests between clients and procurement team
Act as primary point of contact for clients’ inquiries as it relates to billing, services and feedback
Resolve various conflicts/issues with clients as it pertains to services rendered, fulfillment requests or billing.
Identify clients’ needs for training, additional services, or modification of services
Interact and coordinate with other business functions such as Support, Projects and vCIO working on the same account
Ensure that service requests are properly resolved
Make proactive calls to ensure clients are satisfied
Take a personal interest in and responsibility for the quality of work performed or associated with their portfolio of clients.
Follow all company policies and best practices
Desire to work on the customer-facing side of a tech company
Share Tech-Keys commitment to customer satisfaction
Willing to reply and deal with time sensitive items outside of business hours
Understand and have experience with the following technologies:
Ticketing system and RMM tools
365 Product Line
On Premise Servers
At least 2 years of experience working in an IT department
Medium to advanced enterprise IT knowledge
Strong interest in IT
Ability to pay close attention to detail
Self-motivated with the ability to work in a fast-moving environment
Strong interpersonal skills including phone manner, written communication, and client-care
Ability to multi-task and take initiative and ownership of assigned tasks
Hardworking and dedicated outlook
Good collaboration and teamwork abilities
Ability to take direction and absorb information quickly
Have a strong positive attitude, and a genuine love of customer service
Demonstrates ability to learn quickly, work independently, and work through issues with minimal escalation
Apply to the position, upload your resume, and answer the questions in the application.
Upon reviewing your resume, we’ll send you an email with a link to a perform a one-way video interview.
Upon reviewing the video interview, we’ll setup a remote meeting to fill in a questionnaire about what technologies you are familiar with.
Upon reviewing the video interview, we’ll email you asking to setup an in-person interview.
After the interview we will email you asking for references.
We will call you letting you know our decision and discuss compensation.
At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered.
Full Benefit package includes:
Health, Dental, Vision & other additional benefits
401K (With 3% Match) eligible after 90 Days
PTO (Paid Time Off) – 12 days prorated based on hire date
Holiday Calendar – 13 days prorated based on hire date
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