Service Desk Technician job vacancy in ASMGi – Jobs in Cleveland, OH 44114

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We got a new job details in ASMGi & they are Hiring Candidates for Service Desk Technician

Job Details
Company Name :
ASMGi
Company Location :
Cleveland, OH 44114
Job Position :
Service Desk Technician
Job Category :
Jobs in Cleveland, OH 44114

Job Description :
Service Desk Technician
Would you like to join us in a growing, thriving tech company with the highest levels of integrity, where we do great things for our clients every day? If this sounds like something you’d like to be part of, apply now for the Service Desk Technician position with ASMGi!
The Service Desk Technician position requires a patient and stable work style and consistency in dealing with repetitive routine. The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them. A customer service, team-oriented focus is of utmost importance.
The job requires close attention to the details of work, handling then with better-than-average accuracy and with careful attention to the quality of the work. The focus is on working comfortably under close supervision within a stable, secure team.
Key Responsibilities:
Providing Service Desk Level 1 support including receiving and logging support calls, resolving customer support issues, and tracking support incidents.
Routine maintenance of Windows-based networks, including performing backup tape rotation and logging and responding to system monitors.
Assisting with installation, configuration and management of customer equipment in our Network Operations Center.
Participating in after-hours “on call” rotation.
Key Requirements:
Associate’s degree in a technical field or equivalent relevant experience.
2+ years hands-on experience and demonstrated understanding of Microsoft technologies including Active Directory and Windows 10 and 7, O365 and Azure.
Demonstrated experience with Internet and networking technologies (LAN / WAN)
Experience working in a fast-paced team-based environment.
Unwavering commitment to service excellence and outstanding verbal and written communication skills.
This is an exciting opportunity for a talented, service-oriented technology professional. Compensation for this role is $31,200 – $52,000 commensurate with experience and includes a competitive benefits package. If you can see yourself in this position and in ASMGi’s dynamic work environment, please apply today! Learn more at asmgi.com!
Job Type: Full-time
Pay: $31,200.00 – $52,000.00 per year

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