Revenue & Reservations Coach job vacancy in Southall – Jobs in Franklin, TN 37064

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Job Details
Company Name :
Southall
Company Location :
Franklin, TN 37064
Job Position :
Revenue & Reservations Coach
Job Category :
Jobs in California

Job Description :
Position: Revenue/Reservations Coach Reports to: Director of Sales Job Type: Full-Time Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. Southall is seeking a Revenue/Reservations Manager to join our opening team! The Revenue/Reservations Manager will be responsible for leading the reservations team and process as well as identifying and maximizing all potential revenue opportunities at the resort.
Responsibilities

Lead and manage all elements of the Reservations Department to create an environment where our team can connect with the hearts of our guests
In conjunction with Director of Sales, assist in analysis of reservations and booking data to help drive strategies for maximizing rate and reservations
Oversees all processes associated with demand, revenue, inventory, forecasting and opportunity analysis.
Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments.
Identifies new revenue opportunities and effectively communicates sales strategy and pricing.
Balances the financial objectives of products to maximize total revenues and profit associated with guest rooms.
The Revenue/Reservations Coach is responsible for identifying and maximizing all potential revenue opportunities for the hotel.
Responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within transient and group.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Responsible for the daily room inventory management process and daily pricing process.
Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
Analyze local events and activities and project the effect of opportunities they create.
Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts.
Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department.
Ensure that process enables high speed of response while maximizing profits.
Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis.
Prepare annual Rooms revenue budget.
Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning.
Ensure all distribution channels have correct content and pricing.
Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community
Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential.
Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events.
Responsible for Internet Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc. Establish and communicate sales strategy for day, week, month and rolling 12 months. Communicate any strategy changes or update any calendars for the sales team to use.
Manage and communicate group cut off dates. Run a group rooms control log (GRC) as well as pick up report from Property Management System (PMS) for 90 days. Verify pick up to actual block, cut off date, and whether or not you should extend, etc. Update the Daily Market Segment Analysis (DMSA).
Ensure accuracy from the daily Flash Report.
Review actual performance versus Potential performance. Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue.
Oversee accuracy of room blocks, reservations, and group market codes.
Process and handle group rooming lists, reservations and team member reservations requests by inputting data into the reservations system.
Direct the work of the Reservations team, including scheduling, training, coaching & counseling and monitoring of performance.
Proactively seek information during reservations process to customize guest stay and upsell hotel food and beverage and experiences.
Accommodate and document guest special requests during reservations process.
Process and input reservations into the property management system from online booking systems and voice both accurately and timely
Work closely with reservations team members to ensure their requests and queries are supported to achieve revenue objectives.
Drive rates and revenue throughout the hotel by effectively and efficiently managing the guest experience. This position is fast paced, varied and requires fostering connections with many areas of the hotel to positively affect all departments.

Skills and Experience

2-3 years Reservations Manager experience in a luxury hotel or resort environment preferred
1+ years of Revenue Management experience required
Hotel/Resort opening experience preferred
Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints.
Ability to listen, speak and write English to ascertain and respond to client needs.

Education & Requirements

Bachelor’s degree (B.A) preferred, or four years related experience and/or training; or equivalent combination of education and experience.
Lifting up to 20 pounds with frequent lifting and or carrying of objects weighing up to 10 pounds. Requires walking and or standing to a significant degree.

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