Retail Sales Operation Specialist job vacancy in The Tile Shop – Jobs in Franklin, TN 37067

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We got a new job details in The Tile Shop & they are Hiring Candidates for Retail Sales Operation Specialist

Job Details
Company Name :
The Tile Shop
Company Location :
Franklin, TN 37067
Job Position :
Retail Sales Operation Specialist
Job Category :
Jobs in California

Job Description :
Company Description
The Tile Shop is a Leading Specialty Retailer of Man-Made and Natural Stone Tiles, Setting and Maintenance Materials, and related accessories in the United States.
The Company offers a wide selection of high-quality products, exclusive designs, knowledgeable staff, and exceptional customer service, in an extensive showroom environment with up to 50 full-room tiled displays. The Tile Shop currently operates 143 stores in 31 states and the District of Columbia, with an average size of 20,000 square feet.
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Job Description
NOW HIRING a Retail Sales Operations Specialist to join our Des Moines/Urbandale, Iowa Store/TEAM! MONDAY-FRIDAY/HOURLY/FULL-TIME

Provide superior customer service by greeting customers and welcoming them into the showroom.
Check-in customers and pair them with a design consultant
Answer phones and communicate with customers in a professional, friendly, and efficient manner.
Assist Manager with operational duties in the showroom as needed (receiving shipments, inventory transactions, sending shipments).
Support in the sales efforts; quote/order entry; sample requests; processing and collecting payments.
Proactively manage all new and existing open orders by partnering with the Sales team to ensure delivery of products/orders arrive at the right time at the right place.
Manage communications between internal departments and external customers to ensure order accuracy, timely delivery, and client satisfaction.
Assist sales team with customer follow-up, inventory checks, and misc. coordination.
Build strong partnerships with the Distribution Team
Handle all customer service issues expeditiously and report problems to the Manager.
Assist Store Manager with store opening and closing procedures
Update the showroom pricing/merchandising as directed by the Manager/Corporate.
Create an inviting professional atmosphere by keeping the front desk, design center, and breakroom clean and free from clutter.
Great attention to detail and the discipline to follow-up on items as needed
Additional duties as assigned.


Strong work ethic with a drive to exceed expectations
Excellent people person
Work well in a fast-paced, sales environment
2+ years administrative or customer service experience
Strong organizational skills with a service mindset
Ability to manage multiple tasks and priorities
Great communications skills, verbal and written
Proficient in Microsoft office, excel
Driven to exceed goals and customer expectations
Design or retail/service experience preferred
Ability to work independently with little supervision

Additional Information

Great Pay and Exceptional Training
Individual Career Growth Opportunities
Holiday and Vacation Pay
Medical, Dental, and Vision Insurance
HSA Employer Contributions
401(k) Plan with employer matching
Company Paid Basic Life Insurance
Company Paid Long Term Disability

The Tile Shop is an Equal Employment Opportunity employer without regards to race, color, religion, sex, age, sexual orientation, national origin, disability, marital or veteran status.

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