Office Coordinator III job vacancy in Syracuse University – Jobs in Syracuse, NY

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Job Details
Company Name :
Syracuse University
Company Location :
Syracuse, NY
Job Position :
Office Coordinator III
Job Category :
Jobs in California

Job Description :
Job #


Department Code



Auxiliary Services

Job Title

Office Coordinator III


Syracuse, NY

Pay Range

Commensurate with Experience

Staff Level


FLSA Status



Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type



Syracuse, NY

Unionized Position Code

Not Applicable

Job Description

Provide administrative support to the Housing, Meal Plan, and ID Card Services office. This includes providing customer service through in person and electronic communication, manage the ID (identification) card process and assist with data entry and management of all HMPID systems.


Associate’s degree required; Bachelor’s degree preferred. A minimum of three years of administrative support experience required, preferably in an academic setting.

Job Specific Qualifications

Proficiency in MS Office and Office 365;
Attention to detail and problem-solving skills;
Excellent written and verbal communication;
Strong organizational skill with the ability to multi-task;
Knowledge of office management systems and procedures;
Customer service skills in managing difficult situations;
Ability to provide feedback and willingness to change with office development and growth.


Serve as the initial point of contact within the HMPID office for all faculty, staff, students, and guests of Syracuse University. Answer main HMPID phone line and provide requested information to students, parents, and colleagues. Forward caller to appropriate offices or staff members when needed. Manage Orange Tracker tickets that are received by the HMPID office in a timely manner. This includes answering questions, providing information, or forwarding the ticket to the appropriate staff member(s). Provide exceptional customer service to visitors to the HMPID office. Utilize to locate information on policies and procedures in the HMPID office. Be a liaison to other campus departments from the HMPID office.

Produce and distribute SUID cards to faculty, staff, and students following University policies and procedures. This includes using the ID card portal to manage first time issue, lost and damage card replacements. Monitor ID card photo submissions and approve or deny photos daily through the GET program. Management of ID card and meal plans through the Odyssey program.

Assist in data management and input of food services adjustments, housing adjustments, pre-paid meal tickets, meal plan changes, and ID card portal. This includes utilization of Office 365 documents.

Assist in billing students for housing, meal plans and ID card replacements through the Housing Director.

Register students to use the Fast Lane Hand Scanners in the dining hall using the Morpho Manager program.

Physical Requirements


Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.


Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

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