Member Services Representative job vacancy in Planet Fitness – Jobs in Franklin, OH 45005

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We got a new job details in Planet Fitness & they are Hiring Candidates for Member Services Representative

Job Details
Company Name :
Planet Fitness
Company Location :
Franklin, OH 45005
Job Position :
Member Services Representative
Job Category :
Jobs in Franklin, OH 45005

Job Description :
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Job Type: Full-time
Job Types: Full-time, Part-time
Salary: $9.50 /hour
Job Types: Full-time, Part-time
Pay: From $9.50 per hour
Schedule:
8 hour shift
Ability to commute/relocate:
Franklin, OH 45005: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location

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