Customer Service Supervisor job vacancy in Select Express & Logistics – Jobs in Secaucus, NJ 07094

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We got a new job details in Select Express & Logistics & they are Hiring Candidates for Customer Service Supervisor

Job Details
Company Name :
Select Express & Logistics
Company Location :
Secaucus, NJ 07094
Job Position :
Customer Service Supervisor
Job Category :
Jobs in California

Job Description :
Customer Service Supervisor
Job Type: Full Time
Pay: $18.00-22.00 per hour

We are looking for people with Energy, Intelligence and a Need To Succeed!
Select Express & Logistics, LLC provides businesses and consumers throughout the United States with expedited, and customized last mile delivery and logistics management solutions We are one of the fastest growing companies in our industry.
To help us manage our extraordinary growth, we are currently looking for a Customer Service Supervisor in our Secaucus facility. We are offering a starting pay of $18.00 – $22.00 per hour commensurate with experience. Must have weekend availability.
There are career advancement opportunities – we are a company that strongly believes in promoting from within.
Responsibilities:

Oversees Quality Assurance for a team of CSR’s in a multi-client high volume call center environment.
Ability to communicate in a professional and timely manner to all levels of management as well as customers
Determine work procedures, work schedules, and workflow for customer service staff.
Ability to multitask and prioritize tasks and address the most critical and pressing demands first.
Demonstrates a commitment to customer service and meets and exceeds expectations by solving problems quickly and effectively making customer issues a priority.
Establishes standards governing customer interactions and implements monitoring processes
Ensures 100% adherence to all policies and procedures.
Ensures operational and coaching practices are implemented and updated, as needed, to drive performance results and employee development.
Regularly reports performance outcomes, training, and development needs, and escalates staff related issues to the Manager
Other duties as assigned

Requirements:

Bilingual is a plus
Proficient in all Microsoft applications word, excel, PowerPoint
Experience with independent contractors is a plus
Logistics background is preferred

Benefits (Full-Time positions):

Medical, Dental, and Vision coverage.
401(k) retirement program with company match.
Paid time off – vacation, sick/personal time.

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