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We got a new job details in ProviderTrust & they are Hiring Candidates for Customer Experience Specialist
Company Name : ProviderTrust
Company Location : Nashville, TN
Job Position : Customer Experience Specialist
Job Category : Jobs in California
Job Description :
ProviderTrust empowers a safer, smarter healthcare for patients, providers, and payers. Based in Nashville, Tennessee since our launch in 2010, we create powerful solutions to solve complex problems to make healthcare data meaningful and actionable. Our mission is to create a safer healthcare for everyone.
We partner with HR, Compliance, and Provider Operations teams to monitor healthcare populations to identify license, credential, compliance, and payment eligibility issues before they impact patients. We monitor employees, vendors, provider networks, licenses, credentials and more for OIG and state Medicaid exclusions, sanctions or disciplinary actions, license expirations or suspensions and more, continuously verifying everything at the primary source.
Our solutions combine an intuitive user experience with advanced data matching algorithms and seamless integrations to continuously identify and verify compliance issues in the optimal workflow, such as an HRIS or claims processing system.
Because of this growth and our passion to ensure that it continues for many years, we are looking for an exceptionally talented individual to convert customer calls into subscriptions to a vendor compliance program, while also having the opportunity to work alongside our client-growth team. You will be tasked with placing outbound calls to vendors that are required to enroll with our program, verify contact information, and drive paid conversions.
Primary Job Responsibilities
Provide technical support and guidance via inbound phone calls, emails, and chats within our support ticketing system (Salesforce Service Cloud)
Respond to customer queries in a timely and accurate way
Educate vendors about the new compliance monitoring requirements and pricing
Handle customer questions and overcome objections
Contact vendors via outbound phone calls, emails, and chats
Walk vendors through the vendor enrollment process
Identify leads and convert vendor opportunities into enrollments
Engage in meaningful inbound/outbound phone, email, and social actions
Thoroughly document all vendor encounters in CRM (Salesforce)
Work closely with client account management and product development to pass along product and implementation enhancement feedback
Innovate and collaborate with team, as well as management on how to improve current products, support, outreach and CRM processes, client implementation, and overall successful program management.
Suggested Skills and Experience
College degree or equivalent experience
Knowledge of sales and marketing principles and strategies
Relevant work experience in sales, marketing, customer support, promotions or telemarketing
Proficiency in relevant computer applications
Strong will to achieve – grit, competitive spirit, problem solver with a bias for action
Commitment to lifelong learning and continuous development
Must be a positive, self-motivated individual
Ability to multitask, prioritize, and manage time effectively
Resourceful, reliable and responsible
What It’s Like to Work Here
At ProviderTrust, we recognize that experience can be built in a number of ways. If you have relevant skills that are not reflected in your resume or your experience doesn’t match our exact requirements, we welcome your candidacy and encourage you to share more. We will champion building a team that embodies empathy, equity, respect, and inclusivity while actively supporting our community, clients, partners, and friends. We value differences of opinions and embrace everyone’s unique perspective. We desire an environment that allows all team members to bring their full selves to work, unashamedly. We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time. ProviderTrust is an equal opportunity employer.
To be great at ProviderTrust, we find our team members have these things in common:
Gain energy from working in a fast-paced, creative environment
Decision making that employs a blend of data-driven insights and intuition
Ability to multitask and handle multiple projects concurrently
Resilience and positivity, able to address setbacks and bounce back quickly
Resourcefulness, discovering creative ways to get things done
Joy in making an immediate and positive impact
Diverse interests that are welcomed and extend beyond our organization
Things That Make Us A Great Place To Work
Competitive base salary and incentive package with 401k matching, meaningful equity, HSA employer contribution, and company-paid life and disability insurance
Free medical, dental, and vision for you; PT pays 100% of your premiums. We also offer access to a range of free mental health and well-being resources.
Unlimited PTO, 9 paid holidays, and a flexible work schedule
Internal professional growth, development, and mobility
Daily all-company morning huddles to sync up across the business
In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and lots of celebrations!
Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
Fitness stipend, wellness program, and cell phone reimbursement
Voted one of the Best Places to Work by the Nashville Business Journal (2015 – 2019)
Inc. 5000 list of the fastest-growing private firms in the U.S. (2016-2020)
Job Type: Full-time
Flexible spending account
Health savings account
Paid time off
Work from home
Monday to Friday
Work Location: One location
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