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We got a new job details in JPMorgan Chase Bank, N.A. & they are Hiring Candidates for Consumer & Community Banking – CMO – Quality Assurance – Associate
Company Name : JPMorgan Chase Bank, N.A.
Company Location : San Antonio, TX
Job Position : Consumer & Community Banking – CMO – Quality Assurance – Associate
Job Category : Jobs in California
Job Description :
The Quality Manager (QM) position oversees testing against established Lending criteria in our San Antonio, TX location. Processes under Lending include Auto Finance, Card Lending Services and Card Benefit & Travel Vendor. As the QM, you will liaison with line of business partners, complete reporting deliverable, lead special projects and perform reviews to confirm compliance with regulatory rules and company policy and procedures.
General Job Responsibility
Oversee the execution of QA testing against established criteria; however, testing requires subject matter expertise with the ability to draw inferences, identify root cause and make recommendations for corrective action.
Coordinate and direct the daily workflow of the quality monitoring team, including work assignment, projection management, sample creation, input validation
Provides verbal and written summaries of findings and corresponding corrective action
Provide coaching and feedback to the Quality Specialists/Analysts; Conduct quality reviews on the quality evaluations to ensure consistency and accuracy of evaluations; Partner with Quality Assurance Manager on achieving highest levels of staff performance.
Ability to quickly learn Auto Finance related policies, processes and operations to effectively test and to analyze for potential improvements to testing, isolate root cause and to suggest viable solutions
Actively participates in LOB feedback sessions as testing results SME and offer clarifying commentary as needed to support findings. Provides feedback pertaining to processes and opportunities for enhancement.
May perform UAT on change controls.
Partnering with operations and select business teams to identify and address gaps and opportunities in the delivery of service to our customers
Evaluating operating functions’ performance vs. requirements for Compliance, Policy & Procedure, Customer Experience and Professional Conduct
Reporting and Business Relationships: Prepare and review results summaries for the business; Identify quality trends and opportunities and recommend areas of improvement to the business.
Project Management: Lead moderate scope project opportunities and may assist or lead larger scope projects as needed by the business
Ability to monitor employee interactions to ensure call quality and adherence of requirements for Compliance, Critical Policy & Procedure, and Professional Conduct.
Self-motivated, results orientated, and a desire to problem solve.
Intermediate PC skills including Microsoft Word, Excel, Access and PowerPoint
Meeting satisfactory performance standards
Strong PC skills (Excel, Word, PowerPoint) with preferred knowledge of tools and applications used within the quality monitoring process (Webstats, ACES)
Must be detailed and deadline oriented and able to manage several projects
Demonstrate the ability to maintain a positive working relationship with Quality Manager, Operations Leadership, and other Controls leaders where employees feel motivated to deliver exceptional performance.
Strong analytical skills and quantitative abilities
Demonstrate the ability to communicate effectively and interact with all levels of leadership
Have the ability to investigate and solve complex problems
The willingness and ability to challenge our existing practices and identify and implement process improvements
Experience in performing quality testing or analysis is preferred
Experience as a peer coach or SME within current or previous position is preferred
Have relevant experience with controls, audit, and compliance background preferred
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
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