Community Resources Guide job vacancy in Firsthand – Jobs in Memphis, TN

Looking for a New Job? Our Portal is one stop place for searching new job openings.
We got a new job details in Firsthand & they are Hiring Candidates for Community Resources Guide

Job Details
Company Name :
Firsthand
Company Location :
Memphis, TN
Job Position :
Community Resources Guide
Job Category :
Jobs in California

Job Description :
firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care. We are focusing on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care,
firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI.
firsthand’s high-touch model will dramatically improve the health and outcomes of its engaged individuals, driving down the utilization of high-cost care while also helping individuals enroll in eligible federal, state, and municipal benefits. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence.

In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.

We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a voice at the table in the earliest stages of business building.

The Community Resources Guide (CRG) is responsible for linking newly engaged individuals with serious mental illness to community-based supportive services in order to address social determinants of health and support their overall wellness. The CRG will do this by working with peer recovery specialists (firsthand Guides) to empower individuals to identify and achieve their own recovery goals. Supportive services may include rental/utility assistance, access to food or pantries, Social Security benefits, primary care, or community behavioral health services.

The CRG will work in the community, meeting individuals where they are, and be comfortable working in non-traditional settings and unstructured environments. Experience assisting individuals with Social Security benefits enrollment, including SSI/SSDI Outreach, Access, and Recovery (SOAR) certification, is highly preferred.

As a Community Resources Guide, you will:

Perform social and behavioral health assessments to support individuals living with serious mental illness in identifying barriers to wellness.
Build personalized initial care plans to address social needs.
Link individuals to community-based resources and supportive services including SSA benefits, community programs, housing, food, etc.
Complete interviews with individuals, gather medical records, and other information to complete SSI/SSDI applications.
Engage in care coordination as part of a multidisciplinary team of peers, social workers, and clinicians to assist individuals in accessing appropriate services and support.
Assist in outreach and engagement efforts led by firsthand Guides, which may include visiting homes and communities, local homeless shelters and drop-in centers, hospitals, and emergency departments.
Address transportation barriers by assisting in accessing transportation benefits, navigating public transportation, and providing transportation as needed.
Provide direct assistance, when appropriate, when individuals are facing challenging situations, and triage to appropriate additional interventions.
Utilize clinical documentation and records to measure progress of an individual’s care plan and improvement in outcomes.

You’ll be a good fit if you have:

Empathy, compassion, and approachability
Excellent listening, communication, and interpersonal skills
Desire to help people in need and support their path to wellness
Clinical knowledge, inclusive of SMI, substance use, and physical health conditions
Comfort working as part of a multidisciplinary team, and enjoy mixed roles and duties – this is a mix of direct service, teaching, and care management
Cultural humility, knowledge of trauma informed care, and social determinants of health
Familiarity with local resources and community programs
Strong organizational skills, attention to detail, and writing skills
Ability to prioritize multiple tasks and meet deadlines
Ability to maintain professional boundaries and engagement skills with a population with challenges and in non-traditional work conditions
Proficiency with Microsoft Office Suite
Driver’s license, insurable under firsthand coverage required (company vehicle may be provided)

Required experience:

Experience serving those with complex medical conditions, and preferably SMI and/or SUD
Educational background or experience with mental and/or substance use disorders.
Bachelor’s degree in social work, psychology, or related human services field; MSW or LCSW (preferred)

Preferred experience:

SOAR certification (will support certification upon hire if needed)
Lived experience with SMI and/or SUD
Prior experience performing direct in-person outreach and engaging individuals with SMI
Trained in motivational interviewing, recovery-oriented services, and trauma-informed care

firsthand is building a workplace and culture that cares deeply for our team and our communities. Our benefit design is in line with our values of compassion and empathy:

A range of healthcare benefits offerings for yourself and/or your family

401(k) with employer matching program

Competitive and flexible paid time off policies

Choice of Mac or PC for laptop or tablet as needed

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway – we look forward to begin getting to know you.

Regrettably, we are currently not able to offer sponsorship for most positions.

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as our website

Leave a Reply

Your email address will not be published. Required fields are marked *