Business Services Associate job vacancy in Preferred Mutual Insurance Company – Jobs in New Berlin, NY 13411

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We got a new job details in Preferred Mutual Insurance Company & they are Hiring Candidates for Business Services Associate

Job Details
Company Name :
Preferred Mutual Insurance Company
Company Location :
New Berlin, NY 13411
Job Position :
Business Services Associate
Job Category :
Jobs in California

Job Description :
Position includes on-site requirements to the New Berlin, NY Office.
YOUR PURPOSE AND FUNCTION IN OUR COMPANY: The Business Services Associate will work to provide an exceptional experience to our valued internal and external customers by delivering critical support as a “generalist” skilled at tackling high-touch and high-volume transactions and interactions of lower complexity when and where needed within the Business Services Unit (BSU), a single enterprise organization of shared services.The Business Services Associate will support all of the BSU functions including (but not limited to): Account Management, Claims Support & Medical Coding, Commercial Lines Policy Administration, Contact Center, Distribution Services, and/or Personal Lines Policy Administration.The Business Services Associate will:
Process transactions across all of the BSU functions
Take inbound calls to deliver exceptional customer service
Place outbound calls to collect information
Follow-up on customer emails and voicemails
Meet personal transactional goals to contribute to meeting overall BSU production goals within defined KPI’s and SLA’s
Follow established SOP’s
KEY CAPABILITIES FOR SUCCESS:
A positive, customer-first attitude.
Willingness to assist others and learn/take on new tasks as needed.
Attention to detail.
Work collaboratively as a team member.
Listen to others and ask good questions.
Communicate to customers by speaking and writing.
Maintain a consistent quality and quantity of work at established standards.
Maintain confidentiality and dependability.
Bring new ideas.
Ability to learn various technology platforms and navigate them simultaneously.
QUALIFICATIONS:
High School Diploma required.
Experience with various technology platforms utilized by Preferred Mutual including but not limited to Microsoft Windows, Microsoft Office Suite, etc.) desired.
ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges, and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.
Job Type: Full-time

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