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We got a new job details in Informa Tech & they are Hiring Candidates for Account Manager – ICMI’s Contact Center Expo – Consulting, Training, & Advisory services
Company Name : Informa Tech
Company Location : New York, NY 10016
Job Position : Account Manager – ICMI’s Contact Center Expo – Consulting, Training, & Advisory services
Job Category : Jobs in California
Job Description :
About Informa Tech
At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. Our aim is to inspire the global technology community to build a better world by informing, educating, and connecting them through world-class research, training, events, and media. We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment, and marketing technology.
ICMI is the leading global provider of comprehensive resources for customer management professionals who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has provided more than 50,000 organizations in 167 countries with access to training, events, certification, consulting, and informational resources. We run recorded and live training courses for Directors, Managers, Supervisors, Agents, WFM, and Quality. Plus, the ICMI Contact Center Expo is the highest quality community of contact center professionals — the majority of whom are charged with the mission of evaluating, implementing, and purchasing customer care products and solutions.
HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry over 30 years ago, and are the standard for performance improvement at both the organizational and professional levels. We are also wholly committed to the advancement of this community. Whether it be through our online platform – HDI Connect -, best practice resources and content, career networking tools, vendor references, local chapter membership, or hosting in-person events and meet-ups, HDI is the industry’s leading connector and collaborator.
The mission of the Senior Account Manager-Services is to position HDI and ICMI as trusted, strategic consulting partners within organizations that have large, enterprise-level contact centers, IT support, and service management functions and teams. The successful Senior Account Manager-Services will be focused on adding new clients, while simultaneously growing the HDI and ICMI consulting footprint within existing accounts. This is a high-profile, senior-level sales role that requires a refined consultative sales approach and the ability to manage multiple priorities in a fast-paced environment.
Day to day Responsibilities
Full customer account management, including negotiating contracts and agreements to maximize profit (not limited to)
Operate as the lead point of contact for any and all matters specific to your accounts
Building and executing retention and new business development strategies to grow and expand with new and existing Customers including upselling and cross-selling*
Achieving revenue targets, proactively responding to inbound inquiries and self-generated leads based on a deep market and product understanding
Accurately positioning Informa Tech’s products, solutions, and services as a solution for market and business challenges that meet the Customer’s needs
Reporting accurate forecasting and performance metrics to key internal and external stakeholders, highlighting revenue risks and opportunities
Manage projects and engage in project management duties within Customer relationships, working to carry out and deliver Customer goals while meeting company goals
Coordinate with colleagues working on the same account to ensure consistent service
Service multiple Customers concurrently, meeting and exceeding deadlines
Keep Customer information/records up-to-date such as interactions, transactions, account plans, and records on the Informa CRM system.
Build a social media presence through social selling
Liaise with colleagues to keep your knowledge of new and existing products, services, and solutions up to date
Share news and insight with all internal colleagues
Build and maintain strong customer relationships.
Proactively develop yourself, keep abreast of the changing landscape, and have a personal development plan utilizing the Informa Tech Sales Excellence Competencies.
Keep up to date with current market conditions and competitors’ products
Attend key Informa and industry-relevant competitor events.
Work on projects across the business as and when required
Minimum of 3 years of consultative sales experience with intangible products like consulting, training, advisory services*
Proven track record of exceeding sales quota of $1M+
Bachelors degree preferred
Knowledge & Skills
Industry knowledge and expertise in consulting and training solutions and services for contact centers and IT support centers.
Highly developed business acumen, understanding of the P&L plus the ability to understand the wider issues of the industry. Numeracy, review/manipulate data to draw conclusions and actionable takeaways.
Developing and Executing Customer Account plans and accurate forecasting
A Solution Selling mindset and approach looking to solve customer’s business challenges
Engaging with complex stakeholders by building mutually beneficial relationships
Understands and drives the numbers to achieve targets, and the ability to work to budgets.
Expertise in proven Sales Methodologies
Proficient in the negotiation of complex contracts
Effective Communication Skills, confidence in articulating complex propositions to multiple stakeholder buyers, patience plus Executive-level communication, and interpersonal skills.
Strong presentation skills, face to face, telephone, written and virtual
Strong knowledge of Informa systems and technology including most importantly salesforce.com or similar CRM.
MS Office including Word, PowerPoint, and Excel
Global project management
A team player who can be flexible and is comfortable with ambiguity
Why work at Informa
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:
Learning and development plan to assist with your career development
15 days PTO plus 9 national holidays, 4 days for volunteering and a day off for your birthday!
Competitive Benefits with 401k match
Paid parental leave
Work with a high quality of specialist products and service
Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
ESPP – become a shareholder
We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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